Terms of Service
Last updated March 27, 2026. These terms govern your use of Portlo. Please read them carefully before using the Service.
1. Agreement to terms
By accessing or using Portlo ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, you must not use the Service.
2. Description of the Service
Portlo is a software-as-a-service platform that allows freelancers and service businesses to create branded client portals. Through these portals, users can share files, send invoices, collect payments, present proposals and contracts, manage tasks, and communicate with clients. Clients access portals through unique links without needing to create an account.
3. Account registration
To use the Service, you must create an account using a valid email address or supported authentication method. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at legal@portlo.io if you suspect unauthorized access. You must be at least 18 years old to create an account.
4. Plans, billing, and payments
Portlo offers free and paid subscription plans. Paid plans are billed on a recurring monthly basis through Stripe until you cancel. Prices are listed on our pricing page and may change with 30 days' prior notice. All fees are exclusive of applicable taxes. Invoice payments collected from your clients are processed by Stripe; Portlo does not add a platform fee on top of Stripe's processing fees. Refunds for paid plans are handled on a case-by-case basis. You may cancel at any time from your account settings, and your plan will remain active until the end of the current billing period.
5. Your content and data
You retain full ownership of all files, text, images, invoices, proposals, contracts, and other content you upload or create on Portlo ("Your Content"). By using the Service, you grant Portlo a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, and display Your Content solely as needed to operate and provide the Service. You are responsible for ensuring you have the rights to upload any content and that it does not violate any third-party rights or applicable laws.
6. Client portal access
Portals you create may be accessed by your clients through unique links. Depending on your portal security settings, access may be public, PIN-protected, or require email verification. You are responsible for managing who has access to your portals and for the accuracy of the content presented to your clients. Portlo is not a party to any agreement between you and your clients.
7. Acceptable use
You agree not to use Portlo to: (a) upload or share content that is unlawful, harmful, threatening, defamatory, or infringes on intellectual property rights; (b) distribute malware, viruses, or other harmful code; (c) engage in fraud, impersonation, or phishing; (d) interfere with or disrupt the Service or its infrastructure; (e) attempt to gain unauthorized access to other users' accounts or data; (f) use the Service for any purpose that violates applicable local, national, or international law.
8. Electronic signatures
Portlo provides electronic signature functionality for proposals and contracts. You acknowledge that electronic signatures collected through the Service are intended to constitute legally binding signatures under applicable electronic signature laws, including the EU eIDAS Regulation and the US ESIGN Act. Portlo records signature metadata including name, timestamp, and IP address for audit purposes. You are responsible for ensuring that using electronic signatures is appropriate for your specific use case and jurisdiction.
9. Service availability
We strive to maintain high availability but do not guarantee uninterrupted, error-free access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, system updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
10. Suspension and termination
We may suspend or terminate your account if you violate these Terms, create a security risk, or use the Service unlawfully. You may delete your account at any time by contacting legal@portlo.io. Upon termination, your right to access the Service ceases immediately. We may retain certain data as required by law or legitimate business purposes, after which it will be deleted in accordance with our Privacy Policy.
11. Intellectual property
The Service, including its design, code, features, documentation, and branding, is owned by Portlo and protected by intellectual property laws. These Terms do not grant you any rights to use Portlo's trademarks, logos, or brand assets except as part of normal Service use. Nothing in these Terms transfers ownership of any Portlo intellectual property to you.
12. Third-party services
The Service integrates with third-party providers including Stripe for payment processing, Firebase for authentication and data storage, and PostHog for product analytics. Your use of these services is subject to their respective terms and privacy policies. Portlo is not responsible for the availability, accuracy, or practices of third-party services.
13. Limitation of liability
To the maximum extent permitted by applicable law, Portlo and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service. Our total aggregate liability for any claims related to the Service shall not exceed the amount you paid to Portlo in the twelve (12) months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud or death or personal injury caused by negligence.
14. Disclaimer of warranties
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that it will be uninterrupted, secure, or error-free. This disclaimer does not affect any statutory rights that cannot be waived or limited by contract under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Portlo, its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
16. Governing law and disputes
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Portlo operates, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the competent courts of the governing jurisdiction. If you are a consumer in the European Union, you retain the right to bring proceedings in your country of residence.
17. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service before they take effect.
18. Contact
If you have questions about these Terms, contact us at legal@portlo.io.